I found this quote from Evil Brain Jono’s blog post “Everybody Hates Firefox Updates”:
Software companies would do well to learn this lesson: anything with the phrase “users love our product” in it isn’t a strategy, it’s wishful thinking. Your users do not “love” your software. Your users are temporarily tolerating your software because it’s the least horrible option they have — for now — to meet some need. Developers have an emotional connection to the project; users don’t.
It’s 100% true. I’m going to try to remember this from now on. I suggest reading the whole blog post from the link above. It’s a very good post.